This appointment is an exciting and unique opportunity to make a pivotal impact on the social housing landscape and play an important and visible role in advocating for tenants and improving standards in the social rented sector. As a senior, strategic leader, the Housing Ombudsman will guide the organisation through a significant period of organisational transformation and scale up whilst delivering a trusted and impartial service and achieving continuous improvement in customer experience and case output. The Housing Ombudsman will be a resilient and visible leader with experience in consumer rights or consumer protection, who can inspire public confidence whilst acting as a skilled arbitrator, balancing the needs of tenants, leaseholders and landlords. The successful incumbent will work collaboratively with other stakeholders in the sector, including the Regulator of Social Housing and other redress providers, whilst delivering a trusted and impartial service.
We welcome interest from candidates with senior leadership experience and expertise in one or more of the following areas: maintaining and improving an organisation’s output and performance; leading transformation and organisational change; promoting digital innovation; consumer rights/consumer protection, preferably gained in a housing context; complex casework and/or complaint handling; an understanding of the role of the Ombudsman and of the working of Parliament and the Government; and effective working with partners in government to deliver strategic objectives.
The Housing Ombudsman Service allows colleagues to choose if they wish to work in the London office, from home or a hybrid of the two. Attendance is expected in London for key meetings: as a senior role the Housing Ombudsman will be expected to be visible to residents and the housing sector.
Please click apply online to find out more about this appointment with details on how to apply and for a confidential conversation about this appointment, please contact:
hoj@gatenbysanderson.comClosing date for applications: Friday 13 February 2026 – 9.00am
