Receptionist

job description

Receptionist (Professional Services)

Full Time Lichfield Salary £26,000 to £29,000 (depending on experience) Hours: Monday to Friday, 9:00am to 5:30pm Enhanced holidays

We are recruiting an experienced, confident Receptionist to join a busy professional services office in Lichfield.

This is a front-facing role and would suit someone who already understands the pace, professionalism, and responsibility that comes with working on reception within a legal, accountancy, medical, financial, or similar professional environment.

You will be the first point of contact for clients and visitors, providing a warm, calm, and highly professional welcome, while also supporting the wider office with day-to-day reception and administrative duties.

This is not a junior or entry-level position. The successful candidate must be comfortable handling a high-footfall reception, managing competing priorities, and dealing confidently with a wide range of clients, including private individuals and commercial visitors.

Key Receptionist responsibilities

• Acting as first point of contact for all visitors and callers

• Greeting clients professionally and ensuring they are looked after during their visit

• Managing incoming calls and enquiries (in person, phone and email)

• Booking and coordinating meeting rooms and client appointments

• Handling incoming and outgoing post, scanning and basic document administration

• Supporting the smooth day-to-day running of the office, including liaising with the Office Manager and ordering supplies when required

• Remaining calm and organised when dealing with unannounced visitors and multiple internal requests

• Working closely with colleagues across the office to ensure reception is always covered

About you

• Previous experience in a professional services reception role is strongly preferred (legal, accountancy, medical, financial services or similar)

• Confident, polished, and personable, with the ability to put clients at ease

• Used to working in a busy, client-facing environment where priorities can change quickly

• Comfortable handling sensitive situations with professionalism and discretion

• Strong organisational skills and able to juggle multiple requests at once

• Competent with Microsoft Office (Outlook, Word, Excel)

• Reliable, presentable, and able to work independently while being part of a collaborative office team

This role would suit someone with presence and maturity who enjoys being the face of the business and thrives in a professional office environment.

Salary is £26,000 to £29,000 depending on experience, with enhanced holidays and a supportive, team-based culture.

If you re an experienced professional services receptionist looking for a stable, full-time role in Lichfield, we d love to hear from you. Receptionist INDH